Terms of service

Terms of Service

Last Updated: October 28, 2026

Welcome to Olive Wood of Bethlehem!

These Terms of Service govern your use of our website and the purchase of products from Olive Wood of Bethlehem.

By accessing our website or placing an order, you agree to these Terms of Service, subject to applicable law.

Please read these terms carefully before using our website.

1. About Our Business

Olive Wood of Bethlehem specializes in handcrafted olive wood religious gifts, sculptures, crosses, crucifixes, nativity scenes, and other meaningful keepsakes inspired by the faith, heritage, and traditions of the Holy Land.

Our products are crafted in Bethlehem and primarily shipped from fulfillment locations in Illinois and California.

We are committed to providing quality products, accurate descriptions, and a positive shopping experience.

2. Use of Our Website

By using our website, you agree to:

Use our website only for lawful purposes.
Provide accurate information when placing an order.
Refrain from interfering with the security or operation of our website.
Respect our intellectual property rights.

We reserve the right to restrict access to our website when necessary to address fraudulent, unlawful, or abusive activity.

3. Products and Descriptions

We make reasonable efforts to display and describe our products accurately.

However, because olive wood is a natural material, each piece may have unique characteristics.

Natural variations may include:

Differences in wood grain
Variations in color and tone
Natural knots and markings
Minor differences in handcrafted details

These variations are part of the natural beauty of olive wood and do not necessarily indicate a defect.

We strive to provide accurate photographs, descriptions, and measurements, but colors may appear slightly different depending on your screen settings.

If you have questions about a product, please contact us before placing your order.

4. Pricing and Availability

All prices are displayed in U.S. dollars unless otherwise indicated.

Product prices and availability may change without notice.

We reserve the right to correct pricing errors, typographical mistakes, or inaccurate product information.

If an error affects an order you have already placed, we will contact you to explain the issue and provide available options, including a refund if we cannot fulfill the order as agreed.

Some handcrafted items may be available in limited quantities.

5. Orders and Payments

By placing an order, you agree to provide accurate billing, shipping, and contact information.

Payment must be successfully processed before an order is prepared for shipment.

We reserve the right to decline or cancel orders when reasonably necessary, including suspected fraud, product unavailability, or payment verification issues.

If we cancel an order after payment has been collected, we will issue a refund for the canceled items.

6. Shipping and Delivery

Most orders are shipped from our fulfillment locations in Illinois and California.

In-stock items are generally processed and shipped within 1–3 business days after payment confirmation.

Processing times for out-of-stock or special-order items may vary.

Shipping charges are calculated at checkout based on the available shipping options and order details.

We currently offer shipping within the United States.

Customers outside the United States may contact us to inquire about possible international shipping arrangements.

Delivery estimates are not guaranteed unless expressly stated.

If shipment is delayed beyond the applicable timeframe, we will provide any notices, cancellation options, or refunds required by law.

For additional information, please review our Shipping Policy.

7. Returns, Exchanges, and Refunds

Due to the unique nature of our handcrafted olive wood products, all sales are final.

We do not accept returns or exchanges for changes of mind or personal preference.

However, if an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and provide an appropriate resolution.

Nothing in this policy limits any rights or remedies available under applicable law.

For complete details, please review our Returns & Refunds Policy.

8. Damaged or Incorrect Orders

We take care in packaging our products to help protect them during shipping.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery whenever possible.

Please include your order number, a description of the issue, and photographs of the product and packaging.

We will review your concern and determine an appropriate resolution.

The requested reporting timeframe does not limit your rights under applicable law.

9. Product Care

Olive wood is a natural material that requires proper care.

We recommend keeping olive wood products away from excessive moisture, extreme temperatures, and prolonged direct sunlight.

Customers should follow any care instructions provided with their purchases.

Normal wear, natural aging, and changes caused by improper care are not necessarily considered manufacturing defects.

10. Intellectual Property

All original website content owned by Olive Wood of Bethlehem, including photographs, product descriptions, logos, graphics, and branding, is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use our original content for commercial purposes without our prior written permission, except as permitted by law.

Third-party trademarks and other materials remain the property of their respective owners.